Policies
Shipping Policy:
Most orders are shipped within 2-3 business days. However, delivery times can also be subject to external factors as shall be described herein this policy and therefore, cannot be guaranteed. Please make sure to enter your shipping address correctly before you place your order. Shipping/Carrier Disclaimer: Estimated delivery dates provided by Luxesolavish are non-binding and time of delivery is not of the essence. We shall not be liable for any delays, loss or damage in transit. Luxesolavish shall not be held responsible for any shipment/package being delayed by the carrier due to adverse weather conditions, uncontrollable circumstances (flight delays, equipment malfunction etc.), or an act of god and will not refund the cost of shipping. Multiple days delays on shipments can be caused by any of the above-mentioned events regardless of the shipping method selected at the point of checkout. Shipment reroutes/Lost Shipments/Shipments Returned to Luxesolavish: In the event that an order is placed with incorrect shipping information and requires a change of address, the customer will be charged a reroute fee and any additional shipping charges that may apply to such rerouting. This fee can vary based on your location and how much the shipment needs to travel away from its originally shipped location. If incorrect shipping information provided by the Customer is the cause of a shipment(s) becoming lost in transit or delivered incorrectly by the carrier, then Luxesolavish shall not be held responsible for any compensation or replacements for the lost or incorrectly delivered shipment. Returned or refused orders returned to the sender by the receiver for any reason (including but not limited to: incorrect address/incomplete address, receiver not available, the receiver did not pick up the package within the allotted time frame, etc.) will have the return shipping charges and a 20% restocking fee deducted out of any applicable refund. (Original shipping charges and/or duties paid on the order are non-refundable). Remaining balance will be refunded to you in store credits and will be available to you for future purchases on our website.
About Us:
Welcome! I’m Ginelle Kelly, CEO and visionary behind LuxeSoLavish, LLC. As a wife, mother, and entrepreneur, I’ve always believed that women deserve to feel beautiful, bold, and confident in every aspect of their lives. My mission is simple but powerful: to create effortlessly fashionable pieces that celebrate the strength and elegance of women everywhere. I understand the power of clothing to transform not just how you look but how you feel. That’s why every item in our collection is picked with care, balancing style, comfort, and timeless appeal. Whether you’re conquering a busy day or stepping out for a special moment, I want you to feel like the unstoppable force you are. My journey hasn’t been without challenges, but my faith and passion for empowering women have kept me inspired. With God at the center of everything I do, I pour my heart into this brand to ensure it’s not just about fashion—it’s about helping women radiate confidence and embrace their inner glow. Thank you for being part of this journey! Together, we’ll show the world that confidence never goes out of style.
Refund Policy:
WE DO NOT ALLOW REFUNDS! Exchanges are accepted with a 5% processing fee. Exchanges MUST meet the following criteria: No holes, stains, & ripped tags, damaged clothing. If our criteria isn’t met, the item will be returned to sender. In the rare event that you receive a damaged item, please contact us as soon as possible and provide a photo of the damaged item. If there is a problem with the merchandise that was sent we will issue store credit. PLEASE NOTE: we are not responsible for damages that occur once the price tag is removed, if item was worn, and after washing the item. If you have any questions, please email us at info@luxesolavish.com. Thank you.
Terms & Conditions:
TERMS & CONDITIONS – www.luxesolavish.co Welcome to Luxe So Lavish. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the site. Use of Site This site and all its content are owned by Luxe So Lavish and are protected by copyright and intellectual property laws. You may browse and make personal, non-commercial use of the site only. Reproduction, distribution, or modification of any material is prohibited without written permission. Updates & Changes We may update these terms or the content on this site at any time. Continued use of the site means you accept those updates. Intellectual Property All site content—including text, images, logos, designs, and software—is our property or licensed to us. You may not copy, republish, or exploit it without permission. Product names and trademarks on this site belong to us or our partners and must not be misused. Product Info & Orders We strive to ensure product descriptions are accurate, but we do not guarantee it. Prices, availability, and tax may change. Orders may be canceled or refunded if items are unavailable. Payments & Delivery Payment must be made in full before shipping. Delivery time is usually 3–5 business days unless delayed by factors beyond our control. If you miss a delivery, rescheduling may incur extra fees. Cancellations You may cancel your order before it ships. Once shipped, cancellations are not possible. Your Account If you create an account, you're responsible for its security. Notify us immediately of unauthorized use. We may suspend or cancel accounts at our discretion. Termination You may stop using the site at any time. We reserve the right to suspend or terminate access if we believe any terms have been violated. User Content If you submit feedback, testimonials, or content, you grant us a royalty-free license to use it. Content must be legal, non-infringing, and not harmful. Copyright We respect copyright laws. If you believe your rights are violated, please contact us. Third-Party Links We may link to third-party websites, but we are not responsible for their content or practices.
Privacy Policy:
Thanks for using Luxesolavish! At Luxesolavish, LLC, your privacy is our priority. We respect your personal data and are committed to being transparent about how we collect, use, and share it. Information We Collect We collect information you provide directly (like name, email, billing info, etc.), content you submit (e.g., reviews), and data automatically collected through cookies, web beacons, and third-party services (e.g., IP address, device info, browsing behavior). We may also receive data from external sources like social media or service partners. Use of Your Information We use your data to: Provide and improve our services Process orders and payments Personalize your experience Communicate updates and offers Detect and prevent fraud Comply with legal obligations Sharing Your Information We never sell your data. We may share it with: Trusted third-party service providers Legal authorities when required Business partners during company transitions (e.g., mergers) With your consent Children's Privacy We do not knowingly collect personal data from children under 13. If we become aware of such data, we will delete it. Your Rights You can access, update, or request deletion of your personal data. You can also opt out of certain communications or request limits on how we use your info. Data Security & Retention We use standard security measures to protect your data. We retain data only as long as necessary for service delivery and legal compliance. Third-Party Sites We are not responsible for the privacy practices of external sites linked from our platform. Questions? If you have questions about this policy or your data, contact us at info@luxesolavish.com
